Relationship between emotional labor and burnout at Umskey goat milk factory employees
Keywords:
Burnout , Emotional, LabourAbstract
This study aims to test empirically the relationship between emotional labor and burnout in employees of the Umskey Goat Milk Factory. This study hypothesizes that there is a negative relationship between emotional labor and burnout in employees of the Umskey Goat Milk Drink Factory. The subjects in this study were 63 employees. This research method uses quantitative methods. The measuring tool used in data collection is the emotional labor and burnout scale using the Likert Scale. The data collection technique uses saturated sampling. The data analysis technique used in this study is the product-moment correlation with the help of the SPSS program. The results of this study indicate that there is a negative relationship between emotional labor and burnout in Goat Milk Factory employees (r=-0.516, p=0.000), which means that the hypothesis in this study is accepted by providing an effective contribution of 26.6%, the remaining 73.4% is influenced another factor.